FAQs
Frequently Asked Questions (FAQ)
1. What is Ollace?
Ollace is an Australian-owned business offering premium-quality products at affordable prices—all in one place. We focus on making shopping easy, enjoyable, and trustworthy.
2. How can I contact Ollace?
You can reach out to us anytime via email at 📧 support@ollace.com.
3. Do you offer a ‘Request a Product’ service?
Yes! If you’re looking for a specific product that isn’t available in our store, simply contact us, and we’ll do our best to source it for you.
4. How do I place an order?
Placing an order is simple:
- Browse our products and add items to your cart.
- Proceed to checkout and enter your shipping details.
- Choose a payment method and confirm your order.
- You’ll receive an email confirmation with your order details.
5. What payment methods do you accept?
We accept major payment options, including (insert payment methods, e.g., Visa, Mastercard, PayPal, etc.).
6. How long does shipping take?
Shipping times vary depending on your location and the product ordered. You’ll receive an estimated delivery timeframe at checkout.
7. Can I track my order?
Yes! Once your order has been shipped, you’ll receive a tracking number via email. You can enter it on our Track Your Order page for real-time updates.
8. What is your return policy?
We offer hassle-free returns on eligible products. If you’re not satisfied with your purchase, you can return it within (insert return period) in its original condition. Check our Returns & Refunds page for more details.
9. Do you ship internationally?
At the moment, we primarily ship within Australia. If you’re outside Australia and interested in our products, please contact us to check availability.
10. How do I sign up for exclusive deals and updates?
Simply enter your email on our Email Signup page to receive special offers, new product alerts, and more!
11. Is my payment information secure?
Absolutely! We use secure encryption and trusted payment gateways to protect your information. We do not store your credit card details.
12. How can I cancel or modify my order?
If you need to cancel or change your order, please contact us as soon as possible at 📧 support@ollace.com. Once an order has been processed or shipped, modifications may not be possible.
13. Do you offer warranties on products?
Some of our products come with a manufacturer’s warranty. Please check the product description or contact us for specific warranty information.
14. Can I partner with Ollace or sell my products on your website?
We’re always open to collaborations! If you're interested in working with us, send us an email at 📧 support@ollace.com.
15. Need more help?
If your question isn’t covered here, feel free to contact our friendly support team at support@ollace.com. We’re happy to help!